Palmer Auto Repair

As a female in the industry that I'm in, I get asked all the time "How did you get started in working on cars?" First and foremost, let me clarify. I have never turned wrench professionally. Can I do it, yes. Do I claim to be a technician or know as much as my techs? Absolutely not. My professional background is in pretty much everything else--parts, service, and management. But the "how" of my involvement in running and owning auto shops is not nearly as important as the "why". I started working in shops when I was 18 and going to college full-time. I started in the local Toyota dealer in shipping and receiving. I didn't know a ball joint from a spark plug. But I'm an excellent listener and observer and I soon started picking up my knowledge from listening to the technicians and parts people. What I discovered was a whole new world that not many people, especially women, ventured into and that gave me an incredible sense of empowerment. People in the auto world ar ... read more

Well, here it goes. My very first entry into the World of Blogging. For those of you that are far more tech savvy than I, please be patient and try not to roll your eyes too much at me. I've resisted social media for far too long and I realized that if I am to ask my techs to stay on top of automotive technology then it was only fair that I kept up on my end. I prefer to engage our customers on a face-to-face basis, but as we grow larger that becomes far more difficult to do. Although we pride our shop on keeping a personal element with all of our customers we find that we can always do better at maintaining contact. Thus, our Facebook page, Twitter, and our very first blog is born. It's been quite the learning curve for our team as the demand for our services is sometimes more than we can handle, but my team always does me proud in the end. Just as my team has done me proud with servicing your vehicles, I hope I can do them proud with my end of the bargain. If anyone has ... read more