We are open to serve our community

1

Highly unprofessional, unethical, and has terrible customer service... Wanted a block heater for my 2008 Volkswagen Jetta an IMPORT. They said "that does not exist for that vehicle, however we'll install an oil pan heater and battery blanket". Assuming that they are IN ALASKA, they "should" know what they are talking about. Well they called and informed me the work was complete and that they could have installed the requested block heater. ??? UNPROFESSIONAL Fast forward a few years and that vehicle needed replaced. I found a Volkswagen Tiguan on craigslist with a clean record. I coordinated with the seller to meet after discovering the vehicle had a clean title. He proceeded to tell me "I am an Edmond's OWNER and the car is actually rebuilt". ??? UNETHICAL And now this year, my partner used them for a similar service (without knowing my history). As I am waiting for her to pickup her vehicle, I see a garage employee pull out with a customer BMW and fishtail recklessly in the back parking lot. ??? POOR CUSTOMER SERVICE PS I hate facebook but I hate Edmonds more and want people to save their time and money Hey Edmonds respond to a negative review and prove us wrong

1

Highly unprofessional, unethical, and has terrible customer service... Wanted a block heater for my 2008 Volkswagen Jetta an IMPORT. They said "that does not exist for that vehicle, however we'll install an oil pan heater and battery blanket". Assuming that they are IN ALASKA, they "should" know what they are talking about. Well they called and informed me the work was complete and that they could have installed the requested block heater. ??? UNPROFESSIONAL Fast forward a few years and that vehicle needed replaced. I found a Volkswagen Tiguan on craigslist with a clean record. I coordinated with the seller to meet after discovering the vehicle had a clean title. He proceeded to tell me "I am an Edmond's OWNER and the car is actually rebuilt". ??? UNETHICAL And now this year, my partner used them for a similar service (without knowing my history). As I am waiting for her to pickup her vehicle, I see a garage employee pull out with a customer BMW and fishtail recklessly in the back parking lot. ??? POOR CUSTOMER SERVICE

1

We have used Edmonds quite a bit to work on our vehicles, but we are done with their shoddy customer service and front desk. It is nothing but issues with them! Just today I called to make an appointment, after being put on hold for 11 minutes, I was told the two people that make the appointments are out to lunch, and they would call me back. They never called back. The mechanics are awesome but we will be taking our business elsewhere, its not worth the headache of dealing with the front desk 👎

5

5

Edmunds has incredible service. Rates are reasonable and the mechanics are great.

3

5

Always a pleasure. These guys treat me right and I never have to worry about getting unnecessary services or over charged. Trust is a big issue when it comes to car maintenance and servicing and Edmonds has my trust!

5

Always enjoy taking my Audi to get a service update at Edmonds. They do such a thorough job.

5

Quick and efficient Always ready to help me when I need them

5

only place I trust for quality work.

Edmonds Import Auto is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Edmonds Import Auto (907) 746-9987 if you have any issues in accessing any area of our website.